Returns & Exchanges

At Butlers Chocolates, we strive for excellence in every box; however, due to the perishable nature of our gourmet confectionery, returns are generally only accepted for items that are damaged or incorrect. If your order does not meet our premium standards, please contact us within 24 hours of delivery to arrange a resolution.

Return Process

• 1.
  Contact Customer Care

  Email our dedicated support team with your order number and a brief explanation of the issue regarding your chocolate delivery.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging or incorrect items to help our quality control team assess the situation.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization code or confirm your eligibility for a replacement or refund.

• 4.
  Resolution Processing

  Once approved, we will initiate a priority replacement shipment or issue a full refund to your original payment method within 5-7 business days.